FAQs

the Basics

  • 100% human-grade ingredients. Our recipes are about 98% whole foods, 1% fish oil and 1% supplement.

    We give you the source for every ingredient on each recipe’s page. Visit the Shop page and click on a recipe, then scroll down to where it says β€œsourcing”.

  • We buy organic vegetables and meat, wash the vegetables and grind the meat. Then, we cook everything together, using steam, to an internal temperature of 165 degreesβ€” just enough for everything to be considered β€œcooked” and not β€œraw”. We then cool the recipe, add supplement once it’s cold, and flash-freeze it for freshness.

  • Use our feeding calculator, or follow the instructions below.

    For adult dogs: use 1 cube per day for every 10 lbs of the dog’s weight. For example: a 20lb dog needs 2 cubes per day, a 60lb dog needs 6 cubes. Dog metabolisms and activity levels vary. Monitor your dog’s weight and adjust amount accordingly.

    For puppies, nursing or pregnant dogs: feed 2-3x the amount recommended above. We recommend checking with your veterinarian to make sure your feeding plan properly supports your growing/pregnant/nursing dog.

    Every dog’s metabolism and activity level is different, and they get different amounts of treats and snacks. Use the instructions above as a starting point. Monitor your dog’s weight, and adjust accordingly.

  • After you defrost it, the food is good for 5 days in the fridge (4 days for the fish recipe). We don’t use any preservatives.

    In the freezer, it’s good for 2 years from the date of manufacture. This expiration date is on every container.

  • Yes! Replacing as little as 25% of your dog’s dry food with a fresh option is enough to give dogs noticeable health benefits.

  • We have a whole page dedicated to this question. Check it out here.

  • No, not all. We also make some more affordable, but still 100% human-grade and high-quality conventional recipes. Check out the recipes page for more.

details about the food

  • Check out our sourcing page. There, we give you the location that every ingredient comes from, and for many ingredients you can see the specific brand or farm.

  • Steam is one of the healthiest ways to cook food. It doesn’t require the use of any cooking oils, and it keeps nutrients and moisture inside the food.

  • Please check the recipes page page for details about calcium, phosphorous, and other nutrients in each formula.

  • Check out the products page here for the guaranteed analysis on each of our recipes, which will include the fat content.

QS about our company

  • We cook all of our food ourselves, in a restaurant space in San Diego.

  • A few years ago, we adopted a beautiful dog named Lluvia (pronounced β€œyoo-vee-ahh”). She had a terrible reaction to every kibble we tried– bad shedding, red rashes and constant digestive issues. We started cooking for her, and it totally turned her health around. When we saw what fresh food did for her, we started cooking for other people’s dogs. That slowly turned into a company.

  • Yes, please visit our Online Store here. You can also find it in the frozen section at your neighborhood pet storeβ€” visit the Store locator page to find your nearest retailer.

  • We’re a pair of brothers with a couple of dogs. There are more details on our About Us page.

  • We have a restaurant kitchen in San Diego (California). But the best place for you to find our products is in your local independent pet store. Visit the Find a Store page to find your nearest retailer.

  • We ship orders on Mondays and Tuesdays. Our standard shipping option is 2 day delivery, but we do offer 1 day delivery upon request at checkout. 

    Orders received by 12pm (midnight) on Mondays will be sent out the next day (Tuesday), and orders received after 12pm (midnight) on Mondays will be processed on Monday of the following week. 

    Example: If you order on Sunday at 9pm, we will ship on Monday.

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