Each box is carefully packed with dry ice, to stay frozen for at least 48 hours in transit, even in the hottest months. If the dry ice has fully sublimated (disappeared) but the food is still cold to the touch, even if it is partially thawed, it’s completely safe to eat. Just refreeze or continue thawing for serving!

Please contact us within 5 days of delivery so we can make it right for you (and your pup!). We’re happy to help with replacements, reshipments, or refunds when notified within that timeframe. Unfortunately, we’re unable to process replacements, reshipments, or refunds for issues reported after 5 days.

At this time, our 1lb tubs are not available for shipping because their packaging is not designed to withstand transit. We want to make sure every order reaches you safely and securely, so these items are currently available for local purchase only.

The price differences mainly come from what’s involved in shipping individual orders. For online orders, we factor in extra packing supplies like dry ice and insulated shipping boxes, and hands-on labor to pack and ship each order safely. Retail orders are shipped in large bulk quantities, which eliminates those added costs.

We generally recommend feeding 1 cube per day for each 10lb of dog weight. For more active dogs, add 1-2 cubes to this amount. Pregnant, nursing and puppy dogs need 2-3x as much. Please check out our feeding calculator. 

Approximately 13-15 cubes.

Approximately 4oz.

Store frozen until you are ready to thaw. Thaw in the refrigerator, then use within 5 days of defrosting.

Our recipes contain between 17-30% vegetables, and about 18% quinoa or rice (except for turkey and fish, which use sweet potatoes instead). The remainder of the recipes include 50-70% meat.

We work with a board certified PhD veterinary nutritionist who reviews and helps to formulate our recipes. This helps us to ensure that all of our standard recipes are complete and balanced for all life stages.

We include sunflower oil in a couple of our recipes because the meats in them are from ruminant animals. Meats from ruminant animals do not contain enough linoleic acid (an essential micronutrient that dogs need to thrive) to meet the AAFCO nutritional requirements. We add a tiny bit of sunflower oil (a fraction of a percent of the total formula) to provide dogs with enough linoleic acid in these recipes.

Human grade means every ingredient and the final product are legally edible for humans and made in a human food–approved facility (USDA/FDA standards). This designation is a step above most pet foods.

We make one recipe at a time and all of our equipment, surfaces, and floors are disinfected afterward. All of our production staff are food handler certified, helping to ensure strict food safety and sanitation practices.

Our venison is processed in a field kitchen with a Texas department of agriculture inspector present, who tests the meat and clears it for human consumption. This meat is then sold primarily to restaurants throughout the US. People at restaurants rarely cook the meat all the way through because so many people eat their steak medium rare, so the inspector is very strict about not allowing contaminated product to leave the field processing kitchen.

Because of the way our system is set up, we’re not currently able to automatically flag custom packaging requests. If you’d prefer compostable bags, please email us before your order ships and we’ll do our best to accommodate your request. Please note that we can’t guarantee availability.

We use pre-printed packaging for our most popular recipes, as it is more cost effective for us to print this in bulk. For some recipes, we use stickers on a more generic bag, which is the most economical option at this time.